Client Manager

Client Manager

We are Shopper Media Group (SMG), the parent company of three small-medium, fast-growing agencies; Capture, Lobster and Threefold, who each have a unique specialism and an unrivalled client list. Across the group, we have a shared vision and mission to transform the world of shopper media. 

We have an exciting Client Manager opportunity to join the Lobster team.

Lobster combines our proprietary software platform Plan-Apps and data analytics with media planning and buying to help clients deliver and demonstrate increasing returns on shopper media investment. We work as consultants within shopper marketing teams and showcase this unique offering to FMCG businesses, sharing expertise across three core services areas: Technology, Trading and Training.

Engagement with Plan-Apps and Lobster as a whole is strong and today, we work with a vast array of industry-leading FMCGs including: Unilever, PepsiCo, Mars Wrigley, Mars Foods, pladis, Ferrero, Arla, Weetabix and more.

Some key responsibilities will include:

  • Client Management – managing commercial relationships across high value, developed clients
  • Team Management - Management and professional development of 1-2 direct reports (ranging from Client Associate through to Senior Client Executive)
  • Content Creation – ownership of all outbound content to clients within your stewardship including but not limited to: media recommendations, evaluation results and insight; bespoke consultancy work
  • New Business – supporting the generation and delivery of new business to ensure we hit ambitious growth targets
  • Participation in strategic & creative brainstorms
  • Tool engagement - ensure Plan-Apps is truly embedded within our clients' businesses: seek high usage, deliver training and maintain strong retention rates  

We're looking for:

Someone who can hit the ground running, who is ambitious, highly commercial and eager to learn about our industry with speed.

  • An ambitious, hungry attitude
  • A drive to build and shape a whole new agency, together with colleagues
  • A desire to shake up processes and refine ways of working/output
  • A proven track record in delivering business growth in a fast-paced, challenging environment in a client facing role
  • People management experience
  • A strong grip of numbers, able to work seamlessly with data & financial reporting
  • A positive and enthusiastic attitude in all environments, with a strong will to succeed
  • Experience working with multiple stakeholders to deliver best-in-class client service

What to expect:

By joining SMG, you’ll be provided with excellent development opportunities and will be supported and coached by a diverse team of professionals. Our benefits package will also help enhance your life outside of work too, these include, our 20% discretionary bonus scheme, 4pm finish on Fridays, plus many more. 

We encourage and welcome employees to ask about the flexibility they need and in return we will always explore what is possible. Our Hybrid Working policy enables our teams to work where best for them, whether that is at home or in one of our office locations, with an expectation that it will be a combination of the two.

Shopper Media Group are proud to be an equal opportunities employer. We are fully committed to providing equality in the workplace and ensure all opportunities for, and during employment, will be afforded to individuals fairly and irrespective of age, disability, gender, gender reassignment, marital or civil partnership status, pregnancy or maternity, race including colour, ethnic or national origins and nationality, religion or belief or sexual orientation (“the protected characteristics”). We want our organisation to reflect the diversity of our communities and we welcome applications from people from all backgrounds. 

Interested? Apply today and we will be in touch and if your application is suitable for the opening. We would like you to perform at your best so if you require any adjustments to support you through your application, let us know.

Our full data retention policy can be found here.

Or, know someone who would be a perfect fit? Let them know!


22a Leathermarket St
SE1 3HP London Directions 020 3553 5555 View page

Our benefits

We offer a range of benefits, as well as awesome colleagues, engaging work, and the opportunity to help us build three award-winning agencies - here's just a few...

  • Friyays!

    3pm beer o'clock and 4pm finishes every Friday to kickstart your weekend off right!

  • Hybrid working

    More important now than ever! We understand that life is not all about us - we like to flex around you too.

  • Training & development

    We have a dedicated UniHub of training programmes, plus credits towards a course of your choice.

  • We give back

    A team dedicated to making sure we find the time out to help others.

  • Bonus scheme

    A 20% discretionary bonus scheme.

  • Season ticket & deposit loan scheme

    Need a little assistance getting a deposit together for your new flat? We can help with that.

Life at SMG

Our workplace culture is super important to us and we have a team dedicated to making SMG a great place to work. Whether it's Wellbeing Wednesday, a virtual quiz, or giving back to our charity partner The Trussell Trust, there is always something going on here at SMG. 

Already working at Shopper Media Group?

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