Client Manager

Client Manager

We are SMG, the parent company of three small-medium, fast-growing agencies; Capture, Lobster and Threefold. Across the group, we have a shared mission to lead connected commerce marketing.

We are looking for a Client Manager to join the Threefold agency, working with the UK's leading pharmacy-led health and beauty retailer, Boots. This role will report into the Client Director.

As a Client Manager at SMG, you will:

  • Manage a team of 1-2 direct reports, nurturing their professional development and embodiment of SMG values
  • Manage a portfolio of key strategic stakeholders and build relationships with either supplier brands or key Boots partners to ensure we are understanding their needs, and identifying ways to help them achieve their goals
  • Oversee outbound content for clients, including media recommendations, evaluation results and insight
  • Work with your team to develop high-quality written marketing proposals that clearly outline the campaign strategy and tell a coherent story to our clients
  • Support the generation and delivery of new business to ensure we hit our growth targets
  • Be an essential team member in company-wide miscellaneous projects which further support business development

As a Client Manager at SMG, we'd like you to bring:

  • Experience delivering growth in a fast-paced environment
  • Experience of developing and evaluating multiple projects
  • Extensive experience in a client-facing marketing role, ideally within the retail or media sector
  • People management experience
  • A grip of numbers, with the ability to work with data and financial reporting
  • Experience working with multiple stakeholders to provide outstanding client service

And in return, SMG offers:

  • 20% discretionary bonus scheme
  • 25 days holiday (plus bank holidays)
  • £500 Uni Fund towards Learning & Development
  • 4pm finishes on Friday (all year)
  • A flexible and hybrid working environment
  • Dedicated wellbeing programme

We've been listed 16th in Best Companies' marketing and media's best agencies to work for and named in the top 100 mid sized companies to work for in 2021, we're proud of our culture built by exceptional people. We are committed to developing our teams to help them be the best they can be.

SMG are proud to be an equal opportunities employer. We are fully committed to providing equality in the workplace and ensure all opportunities for, and during employment, will be afforded to individuals fairly and irrespective of age, disability, gender, gender reassignment, marital or civil partnership status, pregnancy or maternity, race including colour, ethnic or national origins and nationality, religion or belief or sexual orientation ("the protected characteristics"). We want our organisation to reflect the diversity of our communities and we welcome applications from people from all backgrounds.

We would like you to perform at your best so if you require any adjustments to support you through your application, let us know.

Our full data retention policy can be found here. 

Additional information

  • Remote status

    Flexible remote

Or, know someone who would be a perfect fit? Let them know!


NG2 3AA Nottingham Directions

Our benefits

We offer a range of benefits, as well as awesome colleagues, engaging work, and the opportunity to help us build three award-winning agencies - here's just a few...

  • Friyays!

    3pm beer o'clock and 4pm finishes every Friday to kickstart your weekend off right!

  • Hybrid working

    More important now than ever! We understand that life is not all about us - we like to flex around you too.

  • Training & development

    We have a dedicated UniHub of training programmes, plus credits towards a course of your choice.

  • We give back

    A team dedicated to making sure we find the time out to help others.

  • Bonus scheme

    A 20% discretionary bonus scheme.

  • Season ticket & deposit loan scheme

    Need a little assistance getting a deposit together for your new flat? We can help with that.

Life at SMG

Our workplace culture is super important to us and we have a team dedicated to making SMG a great place to work. Whether it's Wellbeing Wednesday, a virtual quiz, or giving back to our charity partner The Trussell Trust, there is always something going on here at SMG. 

Already working at SMG?

Let’s recruit together and find your next colleague.


Applicant tracking system by Teamtailor