Client Manager

Client Manager

Role overview

We’re looking for a Client Manager to join our Lobster agency as a result of extensive growth to help us support our clients and drive the agency forward.

Lobster is a new type of commerce agency, combining technology, data science and consultancy to deliver positive and increasing ROI for our clients. Working with 

leading FMCGs including Mars Wrigley, Weetabix, Arla, J&J, Accolade Wines, PepsiCo, Ferrero, Pladis, KP Snacks, Upfield, MDLZ, and more.  Take a look at their case studies here.

This role is perfect for someone with experience with the FMCG industry working with multiple clients and brands. You'd be joining a small, ambitious team looking to make their mark in the industry, you'd have the opportunity to own commercial relationships across a highly valued and developed client list.  

As a Client Manager, you will:

  • Manage commercial relationships across a sub-set of high value, developed clients. 
  • Seek out all new business opportunities to help us deliver our ambitious growth targets.
  • Take ownership of all outbound content to your client group from, media recommendations, evaluations results / insights and deliver bespoke consultancy work.
  • Embed our technology (Plan-Apps) into our clients businesses, seek high usage, strong retention rates and deliver training.
  • Evaluate campaign performance using our in-house tool Plan Apps, presenting results back to brands.
  • Manage a best in class team with varied experience, assigning their roles to ownership areas, whilst offering on-going day to day support.

As a Client Manager, we'd like you to bring:

  • Experience within a growing FMCG or shopper environment in a similar level of role.
  • A blend of strong commercial acumen (to enable us to deliver against ambitious targets) and creative thinking (to enable us to shape differentiated marketing & content plans).
  • The ability to adapt to an agile working environment with clear organisation and prioritisation skills to manage workload effectively.
  • Coaching and development experience as a line manager of a small team.
  • Excellent written and verbal communication skills with the ability to communicate effectively with multiple stakeholders.

And in return, SMG offers:

  • The opportunity to ne part of dynamic growth focused agency
  • Competitive salary package & discretionary 20% bonus scheme
  • 25 days holiday
  • £500 Uni Fund towards Learning & Development
  • 4pm finishes on Friday (all year)
  • A flexible and hybrid working environment
  • Dedicated Wellbeing programme

We are SMG, the parent company of three small-medium, fast-growing agencies; Capture, Lobster and Threefold. Across the group, we have a shared mission to lead connected commerce marketing.

We've been listed 16th in Best Companies marketing and media's best agencies to work for and named in the top 100 mid sized companies to work for in 2021, we're proud of our culture built by exceptional people. We are committed to developing our teams to help them be the best they can be.

SMG are proud to be an equal opportunities employer. We are fully committed to providing equality in the workplace and ensure all opportunities for, and during employment, will be afforded to individuals fairly and irrespective of age, disability, gender, gender reassignment, marital or civil partnership status, pregnancy or maternity, race including colour, ethnic or national origins and nationality, religion or belief or sexual orientation ("the protected characteristics"). We want our organisation to reflect the diversity of our communities and we welcome applications from people from all backgrounds.

We would like you to perform at your best so if you require any adjustments to support you through your application, let us know.

Additional information

  • Remote status

    Flexible remote

Or, know someone who would be a perfect fit? Let them know!


22a Leathermarket St
SE1 3HP London Directions 020 3553 5555 View page

Our benefits

We offer a range of benefits, as well as awesome colleagues, engaging work, and the opportunity to help us build three award-winning agencies - here's just a few...

  • Friyays!

    3pm beer o'clock and 4pm finishes every Friday to kickstart your weekend off right!

  • Hybrid working

    More important now than ever! We understand that life is not all about us - we like to flex around you too.

  • Training & development

    We have a dedicated UniHub of training programmes, plus credits towards a course of your choice.

  • We give back

    A team dedicated to making sure we find the time out to help others.

  • Bonus scheme

    A 20% discretionary bonus scheme.

  • Season ticket & deposit loan scheme

    Need a little assistance getting a deposit together for your new flat? We can help with that.

Life at SMG

Our workplace culture is super important to us and we have a team dedicated to making SMG a great place to work. Whether it's Wellbeing Wednesday, a virtual quiz, or giving back to our charity partner The Trussell Trust, there is always something going on here at SMG. 

Already working at SMG?

Let’s recruit together and find your next colleague.


Applicant tracking system by Teamtailor